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If you notice suspicious or fraudulent activity on your account, contact our Customer Service Department at 610.366.1800 or 888.366.6622 to advise us of the nature of the transactions. If necessary, we can
restrict access to your account, change your account password, issue new ATM or check cards, or close your account if there is evidence your account has been a target of criminal activity. Below are some
steps you can take to protect your account(s).
Contact the fraud departments of any one of the three consumer reporting companies to place a fraud alert on your credit report and a victim’s statement in your file. The fraud alert puts creditors on notice
that you have been the victim of fraud, and the victim’s statement asks them not to open additional accounts without first contacting you.
The following are the telephone numbers for the fraud departments of the national credit bureaus:
Equifax: 800.525.6285 (Website) www.equifax.com
Experian: 888.397.3742 (Website) www.experian.com
TransUnion: 800.680.7289 (Website) www.transunion.com
The company you call is required to contact the other two, which will place an alert on their versions of your report, too. Once you place the fraud alert in your file, you're entitled to order free copies
of your credit reports, and, if you ask, only the last four digits of your Social Security number will appear on your credit reports.
Review your report to make sure no additional fraudulent accounts have been opened in your name or unauthorized changes made to your accounts. Also check the section of your report that lists “inquiries” and
request that any inquiries from companies that opened the fraudulent accounts be removed.
Contact any creditor where you have an account that you think may be the subject of identity theft. Advise them of the identity theft. Request that access to your account be restricted, change your account
password or close your account if there is evidence your account has been a target of criminal activity.
File a report with your local police department.
Rev. 4/10
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